Yes, we offer worldwide shipping! No matter where you are located, we can deliver our rugs directly to your doorstep.
Shipping rates and delivery times vary depending on your destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties or taxes upon arrival, which are the responsibility of the customer.
Shipping times depend on your location and the specific rug you ordered:
Domestic Orders: Typically arrive within 3 to 5 business days.
International Orders: Usually take between 7 to 14 business days to arrive, depending on customs processing and international transit routes.
(If applicable: "For handmade or custom-made rugs, please allow an additional [X] days for production and preparation.") Once your order is dispatched, you will receive a tracking number via email so you can monitor its progress.
We offer a curated collection of both authentic handmade rugs and high-quality machine-woven pieces. Each product page clearly specifies whether a rug is handmade by master artisans or crafted using precision machine techniques. Our handmade rugs feature unique, traditional craftsmanship and natural materials, making each piece one-of-a-kind.
Yes, we love bringing unique visions to life! We offer customization options for size, color palette, and pattern for select rug collections. Customization allows you to tailor the piece perfectly to your space. Because custom rugs are made to order, please be aware that production times and return policies differ from our standard inventory. Contact our support team at [Email Address/Link] to discuss your design ideas.
Proper maintenance ensures your rug lasts for generations:
Routine Care: Vacuum regularly on a low-power setting without the beater bar to remove loose dirt and dust. Avoid pulling on loose fibers; simply trim them with scissors if necessary.
Spills and Stains: Blot liquid spills immediately with a clean, dry, white cloth—do not rub. For stubborn stains, we recommend professional rug cleaning to preserve the integrity of the fibers and dyes.
Specific Materials: Avoid soaking natural fiber rugs, and keep them out of direct, prolonged sunlight to prevent fading.
Yes, a Certificate of Authenticity is provided for all of our authentic handmade rugs. This document verifies the origin, materials used, weaving technique, and craftsmanship of your piece. It serves as a guarantee of quality and ensures you are receiving a genuine, premium-grade artisanal rug.